Frequently Asked Questions

 

WHERE IS MY ORDER?

How can I track my order?

Please visit our TRACK ORDER section of the site.

Tracking information is also available via the automated order confirmation which was sent to you via the email address you provided.

Beware of processing times: 

We utilize multiple shipping carriers to deliver packages within the US and abroad. Once your payment is verified and processed, it can take 3-5 business days for your order to ship (excluding weekends and holidays). Once your order has shipped, you will receive an email notification with the shipping carrier and tracking number.   

 

No movement of tracking number?

If your tracking information shows no movement within 5 business days, please contact us at support@minimonarchs.com ASAP.

 

REFUND POLICY ON DIGITAL PRODUCTS (EBOOKS)

 

There are absolutely no refunds on Ebook orders under any circumstance.

When a refund is requested for a digital product, there is no way for the customer to truly return the purchased item. It remains in their possession indefinitely. Since they are delivered instantly to your email, our automated software does not allow refunds on electronic products.

If you have any other issues with your ebook order, please contact support@minimonarchs.com.

 

PACKAGED MARKED DELIVERED, BUT NOT RECEIVED

 

If the tracking information states that your package was delivered and you have not received it, you must contact the delivery carrier and address the issue directly with them.

We do not hold or accept responsibility for packages that have been stated as delivered by the carrier. 

We do not issue refunds or credits for packages the carrier confirms as being delivered.

 

Returns and refunds

We accept eligible returns within 30 days of delivery. Read our complete return and refund policy for conditions, shipping costs, and refund details.

SHIPPING

 

Shipping destinations:

  • We ship books within the continental U.S. 

Shipping times:

  • Local orders take 3-5 business days to be delivered to you and we ship within 5 business days.
  • Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

  • Orders over $75 will have free shipping.
  • Orders of $75 or less will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

Shipping Fees:

  • Shipping fees are non-refundable.
  • If you refuse any shipments from the Mini Monarchs, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
  • If you need to return an item, please email us at support@minimonarchs.com.

 PAYMENTS

 

You can select your preferred payment method at checkout. We accept secure payments for both local & international customers via:

  • Credit Cards
  • Debit Cards
  • PayPal


Note that additional exchange fees may apply if your currency is other than US dollars.

 

ORDERS PLACEMENT

 

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order, do so by going to the cart and clicking "checkout". 

Follow the instructions by providing us with delivery information and select payment method for the goods. 

We will ship your package within 5 business days.

Our customer support team (support@minimonarchs.com) is always happy to guide you at any step!

 

ORDER CANCELLATION POLICY

 

All orders are automatically processed on our secure merchant processor and sent to production and shipment as soon as they are placed. 

  • If you cancel your order AFTERit has been shipped, you will be assessed a 15% cancellation fee + $1.50 processing fee + shipping and handling.